Privacy policy
Last updated: March 12, 2026
AgenticEye ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at agenticeye.com and use our AI-powered camera monitoring platform.
1. Information we collect
1.1 Personal information
We may collect the following personal information when you register, subscribe, or contact us:
- Name, email address, phone number, and company name
- Billing and payment information (processed securely via third-party payment processors)
- Job title and industry vertical
- Communication preferences
1.2 Camera feed data
Our platform processes video feeds provided by our customers. We want to be clear about how this data is handled:
- Processing: Video feeds are analyzed in real-time by our AI agents for the specific monitoring purposes configured by the customer
- Storage: Event clips and alerts are stored according to your subscription plan (7–30+ days). Raw video feeds are not stored by AgenticEye unless explicitly configured by the customer
- Access: Only authorized personnel within your organization and designated AgenticEye support staff (when required) can access your feed data
1.3 Usage data
We automatically collect certain information when you use our platform:
- IP address, browser type, and operating system
- Pages visited, time spent, and navigation patterns
- Device identifiers and log data
- Platform usage analytics (features used, alerts generated, reports viewed)
2. How we use your information
We use the information we collect to:
- Provide, operate, and maintain our AI monitoring platform
- Process transactions and manage your subscription
- Send alerts, reports, and notifications as configured by you
- Improve our AI models and platform capabilities (using anonymized, aggregated data only)
- Respond to your requests, comments, and support inquiries
- Send marketing communications (with your consent, which you can withdraw at any time)
- Comply with legal obligations and enforce our terms
3. Data sharing and disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics) under strict confidentiality agreements
- Insurance Partners: Only when you explicitly opt into insurance integration features and authorize the sharing of monitoring reports
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
4. Data security
We implement industry-standard security measures to protect your data:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit
- SOC 2 Type II compliance framework
- Regular security audits and penetration testing
- Role-based access controls and multi-factor authentication
- 24/7 infrastructure monitoring and incident response procedures
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide our services. Event data is retained according to your subscription tier. You may request deletion of your data at any time by contacting us at [email protected].
6. Your rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a machine-readable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
To exercise these rights, contact us at [email protected].
7. International data transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions, to protect your data in accordance with applicable laws.
8. GDPR compliance
For users in the European Economic Area (EEA), we process personal data under the following legal bases:
- Contract: Processing necessary to fulfill our service agreement
- Legitimate Interest: Platform improvement and security
- Consent: Marketing communications and optional features
- Legal Obligation: Compliance with applicable laws
You may lodge a complaint with your local data protection authority if you believe your rights have been violated.
9. Cookies
We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can manage cookie preferences through your browser settings. Our platform functions fully with only essential cookies enabled.
10. Children's privacy
Our platform is not directed at children under 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our platform after changes constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or our data practices, please contact us: